18 March 2006

Comcast Agrees to $1 Million Settlement

Comcast is the nation's largest cable operator but has a spotty record on consumer service and public interest programming.

It has agreed to a $1 million settlement with Massachussetts because it "advertised limited time offers of free or reduced rate digital cable packages without adequately disclosing the actual price of those services after the promotional period; hiding terms and conditions in difficult to read fine print; advertising free installation, but then charging consumers for installation; and charging a $5 monthly rental fee for a converter box and remote control, even for consumers who did not need them.

Consumers also complained of long waits to speak to customer service representatives, and the need to make repeated calls to address problems.

The company denied its practices were unlawful (unethical and malicious, but not unlawful).

[NY Post...]

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